Terms and Conditions
Welcome to Purple Lamb Designs! We’re so happy to have you here. Please read our Terms and Conditions carefully before using our website. By accessing or purchasing from purplelambdesigns.com, you agree to the terms below.
1. About Us
Purple Lamb Designs is an online store providing personalised wall art and decor as well as celebratory cards. We’re based in the UK and aim to deliver personalised products to customers across England, Scotland, Northern Ireland and Wales!
2. Using Our Website
By browsing or purchasing from our site, you agree to:
- Use our website lawfully.
- Provide accurate and current information when placing an order.
- Not attempt to harm, hack, or disrupt our site.
You must be at least 18 years old or have permission from a parent or guardian to make a purchase.
3. Orders & Payments
- All orders are subject to availability and confirmation of the order price.
- Once you place an order, you’ll receive a confirmation email. This is not a guarantee of acceptance.
- We reserve the right to cancel or refuse any order.
- Prices are listed in GBP and may be subject to change.
- We accept secure payments via our secure card processor, Stripe.
4. Delivery Information
We’re happy to offer international shipping to many countries worldwide.
- International delivery times vary by destination and carrier.
- Please note: customers are responsible for any customs duties, import taxes, or local handling fees imposed by their country’s customs office.
- These charges are not included in our product or shipping prices and must be paid by the recipient.
- We are not responsible for delays due to customs processing.
If you’re unsure about the customs regulations in your country, we recommend checking with your local customs office before placing your order.
5. Returns & Refunds
At Purple Lamb designs, we strive to produce memorable products that you and your loved ones will cherish for years to come.
As stated in every product description, any typing, spelling, auto correct errors made on your behalf cannot be rectified after print; however, if within 14 days of your purchase, should you deem that there is something else that is not right, the first port of call would be to email us to discuss your concerns.
Email: info@purplelambdesigns.com
Upon investigation, we will discuss the appropriate course of action to resolve this for you, which may include returning your product for inspection.
Please refer to our Returns Policy for more details and how to start a return.
6. Intellectual Property
All content on this site (including logos, images, product descriptions, and designs) is the property of Purple Lamb Designs and may not be used or reproduced without written permission.
7. Privacy
Any information you provide is handled in accordance with our Privacy Policy. We don’t share or sell your personal data.
8. Liability
We strive to keep our website accurate and up to date, but we cannot guarantee that all content is error-free. We are not liable for any indirect or consequential losses related to the use of our site or products.
9. Changes to These Terms
We may update our Terms & Conditions at any time, so please check back regularly. Continued use of the website means you accept any changes.
10. Contact Us
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Purple Lamb Designs
Rockfords Walfords Close
Harlow, Essex CM17 0DF
United Kingdom
Phone: 07760882502
info@purplelambdesigns