At Purple Lamb designs, we strive to produce memorable products that you and your loved ones will cherish for years to come.
As stated in every product description, any typing, spelling, auto correct errors made on your behalf cannot be rectified after print; however, if within 14 days of your purchase, should you deem that there is something else that is not right, the first port of call would be to email us to discuss your concerns.
Email: info@purplelambdesigns.com
Upon investigation, we will discuss the appropriate course of action to resolve this for you, which may include returning your product for inspection.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@purplelambdesigns.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@purplelambdesigns.com.
Shipping returns
To return your product, you should mail your product to:
Rockfords Walfords Close
Old Harlow
Essex
CM17 0DF
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@purplelambdesigns.com for questions related to refunds and returns.